Caroline Kyungae Smith
 
 

Innovation Consultant

 
 
 
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I am a passionate experience design practitioner, speaker, and educator who firmly believes in the power of storytelling, empathy, and emotional engagement to create meaningful experiences for my audience. I also advocate for strategic integration of technology with physical experiences to craft innovative and holistic customer experiences. My well-rounded and international experience allows me to see and understand the big picture and translate speculation into tangible products, services and processes people will love.

 
 
 
Caroline Kyungae Smith Innovation Consultant
 
 
 

Curriculum Vitae

experience design lead
merck
July 2018 - December 2018

innovation Consultant
vodafone/crvsh
July 2017 - june 2018

product manager
komoot
February 2017 - April 2017

strategy consultant
LHBS
February 2016 - May 2016

Design Researcher
SonicRim
August 2013 - October 2013

Journalist
Various
June 2008 - March 2012

 

Student Mentor
DesignLab
February 2017 - present

Senior Product Designer
quandoo
february 2018 - may 2018

user researcher
kununu
July 2017 - October 2017

strategy Consultant
diffferent
June 2016 - October 2016

Research Analyst
Deloitte Digital
February 2014 - February 2016

Content Strategist
Connections Media
June 2012 - October 2012

 

 
 

Education

 
 

northwestern university
Medill School of Journalism
2005 - 2009

Bachelors of Science in Journalism, Political Science

 
 

Awards

AAJA Chicago David Ibata Scholarship
2009

Awarded a 4-month internship with the Breaking News Team at the Chicago Tribune.

 

Freeman Award for Study in Asia
2007

Awarded $3,000. Project title: "Underground Sounds: A study of indie rock in Beijing."

Eric Lund Global Reporting Journalism Grant
2008

Awarded $2,500. Project title: “Radical Communication: A study of community murals and graffiti in South Africa.”